1. Commitment to Your Privacy

At Nikindo Protrade Pvt. Ltd. ("we", "our", or "us"), operating the brand KIORA Ancient Earth via www.nikindo.in, protecting the privacy and security of your personal information is one of our highest priorities. This Privacy Policy details the types of personal data we collect, why we collect it, how it is secured, and your rights concerning your personal information.

2. Information We Collect

When you interact with our website, create an account, place an order, or subscribe to our newsletter, we may collect the following information:

3. How We Use Your Data

• Order Fulfillment: To process, pack, and ship your KIORA products, calculate appropriate shipping costs, and deliver to your doorstep.
• Communications & Tracking: To provide instant order confirmations, tax invoices, shipping updates, tracking links, and customer support responses.
• Security & Verification: To detect, prevent, and protect against fraudulent payments, identity theft, or unauthorized access to customer accounts.
• Service Improvement: To analyze store traffic, enhance user experience, and refine our wellness offerings.
• Promotional Updates (Optional): To send periodic product launch announcements or discount offers, which you can opt out of anytime.

4. Sharing of Information

We strictly respect your privacy: We NEVER sell, rent, or trade your personal data to external marketing companies.

Information is shared strictly on a need-to-know basis with trusted service providers who help us fulfill our obligations to you:

• Courier & Logistics Partners: For dispatching packages to your address and providing tracking updates.
• Payment Gateways (Razorpay): For completing tokenized, PCI-DSS compliant payment authorizations.
• Statutory Authorities: If required by Indian law, court order, or governmental regulation.

5. Data Security & Retention

We utilize industry-standard 256-bit SSL (Secure Socket Layer) encryption to protect all communications between your browser and our servers. Access to customer records is restricted only to authorized personnel managing fulfillment.

We retain personal information for as long as necessary to fulfill orders, maintain audit trails in compliance with Indian taxation laws (GST & Companies Act), and resolve any customer service inquiries.

6. Your Rights & Choices

You have the right to view, update, or correct your personal information by logging into your account profile on our website. You can also request the deletion of your account data by contacting our team, subject to statutory record-retention requirements under Indian law.